Responsible Gaming

Gambling involves risk, and there is no guaranteed way to win. Every bet or game outcome is uncertain, including outcomes that may appear to follow a pattern. Previous wins do not make another win more likely, and previous losses do not mean that a win is due. Avoid chasing losses by increasing your bets or continuing to play for longer than planned.

Before you play, decide how much money and time you are comfortable spending. Only use money that is available after essential expenses such as housing, food, bills, education and other commitments have been paid. Never use borrowed money, credit intended for necessities or funds set aside for someone else. If losing the amount would create stress or difficulty, it is more than you should gamble.

A simple plan can help you remain in control. Choose a spending limit and a time limit before starting, and stop when either limit is reached. Do not change your limits during a gambling session because of a win, a loss or pressure to continue. Taking regular breaks can also make it easier to remain aware of how long you have been playing and how much you have spent.

• Treat gambling as a leisure expense, not an income source.
• Set a budget before you begin and keep to it.
• Avoid gambling when you are upset, tired, bored, stressed or under the influence of alcohol or other substances.
• Do not gamble to recover losses or improve your mood.
• Keep gambling separate from money needed for everyday living.
• Remember that offers, features or promotions do not remove the risks of gambling.

Players must meet the applicable minimum age and other legal requirements before using gambling services. Do not allow children or other unauthorised people to access your account. Keep your login details private, use suitable device security and sign out when you finish playing.

Limits can support controlled play by giving you a clear boundary before gambling begins. Depending on the options available to you, you may be able to set limits relating to deposits, spending, losses, session time or account access. Review the available account controls and choose settings that reflect your personal budget and circumstances.

A limit is most useful when it is set before you start playing. Consider using a separate entertainment budget and recording your gambling expenditure alongside other discretionary spending. Checking your account activity can help you understand your habits and identify changes early.

If you want to stop gambling for a period, request a temporary break or use any account restriction tools available through the service. If you want to stop permanently, ask for account closure or self-exclusion. A self-exclusion request is a serious decision intended to prevent access for the selected period or, where applicable, indefinitely. Do not open another account or use another person's account to get around a restriction.

If you believe that you may gamble again despite a break or self-exclusion, remove gambling applications and saved payment methods from your devices where practical, block gambling-related communications and ask a trusted person to support you. You can also speak with a qualified gambling support service about additional steps that may help.

How to request help with your account

If you need a limit, break, self-exclusion or account closure, use the responsible gambling or account support options made available by Spinking Casino. Explain clearly what you are requesting and follow any verification steps required to protect your account. Do not rely on a deposit limit alone if you feel unable to control your gambling; request a break, self-exclusion or professional support instead.

Gambling can become harmful gradually. A person may continue gambling even when it affects finances, relationships, work, study, health or daily responsibilities. You do not need to wait for a serious crisis before asking for help. Speaking with someone early can make it easier to regain control.

• Spending more money or time gambling than you intended.
• Returning to gambling to win back money that has been lost.
• Hiding gambling activity, deposits, losses or account statements from others.
• Borrowing money, selling possessions or missing bills to continue gambling.
• Feeling restless, anxious, irritable or low when trying to stop.
• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Gambling for longer than planned or missing work, study, sleep or social commitments.
• Arguing with family or friends because of gambling.
• Using gambling to escape stress, sadness, loneliness or other difficult feelings.
• Feeling regret after gambling but continuing to repeat the same pattern.

These signs do not represent a diagnosis, but they may indicate that extra support is appropriate. If any of them sound familiar, stop gambling and consider placing a restriction on your account. Write down recent spending, tell someone you trust and contact a qualified gambling support service in your area. Support is available for people who gamble as well as for family members, friends and others affected by gambling.

If gambling is causing immediate financial, emotional or personal danger, seek urgent assistance through the appropriate emergency or crisis service in your location. If you are thinking about harming yourself or someone else, contact emergency services immediately and move away from gambling access.

Australian players can seek help from independent gambling support organisations, counselling services, financial counsellors, mental health professionals and community services. These services can provide confidential guidance about gambling behaviour, budgeting, relationships and emotional wellbeing. Search for an appropriate service in your state or territory, or ask a health professional for a referral.

You may also wish to speak with a trusted family member, friend or colleague. Choose someone who can listen without judgement and help you follow your plan. It may be useful to ask them to help monitor spending, remove access to payment methods, or support you while an account restriction is being arranged.

Your responsibilities as a player

1. Provide accurate information when requested and keep your account details current.
2. Use only accounts and payment methods that belong to you and that you are authorised to use.
3. Protect your password and notify support if you believe your account has been accessed by someone else.
4. Read any applicable terms, limits and account messages before gambling.
5. Monitor your deposits, withdrawals, bets and time spent on the service.
6. Stop playing when you reach a personal limit or feel that gambling is no longer enjoyable.
7. Tell us if you need assistance with a safer gambling tool or account restriction.
8. Do not attempt to avoid a restriction by creating another account or using another person's details.

Requests for limits, breaks, self-exclusion or closure may require reasonable verification so that the correct account can be identified and protected. Information relating to responsible gambling will be handled in accordance with the applicable privacy information and legal obligations. We will not treat a request for help as a reason to encourage further gambling.

Responsible gambling is a shared commitment. Spinking Casino encourages players to make informed choices, use available controls and seek independent assistance whenever gambling stops being enjoyable or begins to affect other parts of life. If you are unsure what step to take, stop gambling first and contact the available support channel for guidance.