Privacy Policy

This policy applies to information provided by players and to information collected when you visit, register with or use Spinking Casino. It is intended for players in Australia and should be read together with any other terms, notices or rules displayed on the website. If another notice explains a specific type of data use, that notice may provide further detail.

Privacy practices can change as services, technology and legal requirements develop. When this policy is updated, the latest version will be made available on the website. We encourage you to review it from time to time, particularly before providing new information or using a new feature.

By using the website, you acknowledge that information may be collected and used for the purposes described in this policy. Where consent is required, we may ask for it separately. You can choose not to provide some information, but this may prevent us from opening or maintaining an account, processing transactions, completing verification or providing particular services.

The information handled by a casino website will depend on how you use the services and the choices you make. It may include information that identifies you directly, information about your activity and technical information about the device or browser used to access the website.

Account and personal details

When you create or manage an account, we may collect details such as your name, date of birth, contact information, username, account credentials, address and other information needed to establish and administer your player account. We use these details to provide access to the website, communicate with you, maintain accurate records, respond to requests and support the services you choose to use.

Identity and verification information

We may request identity or address information and supporting verification documents. Depending on the circumstances, these may include documents or information used to confirm your identity, age, address, source of funds or other account details. This information helps with account verification, security, fraud prevention, responsible service processes and legal or compliance requirements.

Payment and transaction records

If you deposit, withdraw or otherwise transact through the website, we may handle payment details, transaction amounts, dates, status information, account balances and related records. Payment information may be processed through payment providers, and we may not receive or store every detail associated with your payment method. Transaction records are used to process payments, investigate issues, prevent misuse, provide support and keep records required for legitimate operational or legal purposes.

Device, usage and cookie data

When you use the website, we may collect technical information such as your IP address, browser type, operating system, device type, language preferences, pages viewed, access times, referring pages and interactions with website features. We may also use cookies, pixels or similar technologies. This information helps us operate and secure the website, remember preferences, understand general usage, troubleshoot problems and improve the player experience.

How we use information

• To create, verify, administer and secure your account.
• To provide gambling, payment, customer support and other requested services.
• To complete identity, age, security, anti-fraud and account protection checks.
• To detect, investigate and prevent suspicious, unlawful or unauthorised activity.
• To communicate about your account, transactions, service notices, security matters and changes to the website.
• To understand website performance and improve features, content and usability.
• To meet applicable legal, regulatory, tax, accounting and record-keeping obligations.
• To protect our rights, the rights of players and the security of the website.

Cookies and similar technologies

Cookies are small files or similar technologies that may be stored on your device when you visit the website. Some are necessary for core functions, such as signing in, maintaining a session, protecting the account and remembering choices. Others may help us understand traffic, measure performance or personalise parts of the website.

You can manage, block or delete cookies through your browser settings. If you disable cookies, some website features may not work correctly or may require you to repeat preferences. Browser controls differ, so you should check the help information for the browser or device you use.

When information may be shared

We may share information where it is reasonably needed to provide the services, complete a request or meet an obligation. This may include sharing relevant information with service providers that support hosting, technology, payments, identity verification, fraud prevention, customer support, communications, analytics, security and professional services.

Service providers are expected to handle information for the purposes for which it is provided and to apply appropriate safeguards. We may also disclose information where required or permitted by law, in response to a valid request, to protect the website or players, to investigate suspected misuse, or in connection with a business change. We do not treat your personal information as public information.

Security

We use reasonable technical and organisational measures designed to protect information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include access controls, account security processes, monitoring and secure handling procedures. No website, internet connection or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or device has been accessed without permission. We will never ask you to disclose a password through an unexpected message. Where appropriate, we may take steps to verify your identity before discussing account information or completing a request.

Your privacy choices

You may have rights over personal information we hold about you, subject to applicable requirements and reasonable verification. These rights may include asking for access to your data, requesting correction of information that is inaccurate or incomplete, asking for deletion of your data, and withdrawing consent to marketing communications.

To exercise your data rights, or to ask a privacy question, contact support@spinking-casinos.com. Please explain your request clearly and provide enough information for us to identify the relevant account. We may need to request additional information to confirm that the request is from the account holder. This is a security measure and helps protect personal information from unauthorised disclosure.

• Access: ask what personal information we hold about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: tell us which information is inaccurate, out of date or incomplete and ask us to update it.
• Deletion: ask us to delete information where there is no continuing reason to retain it.
• Marketing consent: withdraw consent to marketing messages or update your communication preferences. Service and security messages may still be sent where necessary.
• Questions or concerns: contact support@spinking-casinos.com so your request can be reviewed.

Some requests may be limited or declined where we have a lawful reason to retain or use information, where responding could affect the rights of another person, or where the information is needed to provide a service, investigate activity, resolve a dispute or comply with an obligation. If information is deleted or access is restricted, some account functions may no longer be available.

Retention of information

We keep information for as long as it is reasonably needed for the purposes described in this policy. The period depends on the type of information, why it was collected, whether the account remains active, and whether it is needed for security, support, dispute handling or business records.

Closing an account does not necessarily result in immediate deletion of every record. Some records must be kept for a period required by law, including records connected with identity checks, transactions, security, fraud prevention and legal or compliance obligations. When information is no longer required, we may securely delete it, anonymise it or otherwise handle it in accordance with applicable requirements.

Contact about this policy

For privacy questions, requests to access, correct or delete your data, or to withdraw consent to marketing, contact support@spinking-casinos.com. We will review requests in a reasonable manner and may explain any information needed to verify your identity or any reason a request cannot be completed in full.